By Rob Howard, Founder & CEOBelow is the code of conduct to which we hold all our clients – it’s included in every Statement of Work for a new project under the header “A Healthy Work Environment.”
As a client of Howard Development & Consulting, you’ll be joining us in a carefully cultivated workplace where we value everyone’s mental health, dignity and personal time.
By accepting this statement of work, you acknowledge and agree to follow the policies in this section.
Evenings and weekends are sacred. If you send us a message after 5 p.m. Eastern, it will be handled on the next business day.
Our employees take time off — generally about four weeks per year, as well as the 11 federal holidays, Election Day, the day after Thanksgiving, Christmas Eve and New Year’s Eve. We discourage everyone from checking messages when they’re out of the office.
You can always text Rob at (720) 900-1030 if there’s a true emergency, such as a live site going down. Your first contact for emergencies should be your web host, which provides 24/7 support.
Keep it asynchronous. We encourage you to use Basecamp messages and to-do lists rather than impromptu calls. If you’d like to schedule a meeting outside of our normal cadence, let us know and we’ll provide a link to our calendars.
Avoid e-mail. All communication related to an active project should stay in Basecamp. If you email us, we’ll forward it into Basecamp and reply there. Within Basecamp, use Messages and To-dos rather than Pings so everyone can see what’s being discussed.
Our employees are our investors. Everyone at Howard Development & Consulting receives equal pay and a share of profits.
We keep our promises. That includes delivering extraordinary projects and creating an exceptional working environment for your team and ours. No exceptions. If you ask for a change to these policies, we will firmly and politely say no. We understand these policies are not a fit for everyone, and we prefer turning down work over burning out our team.
